1. Introduction
Crop Media (“Crop Media,” “we,” “us,” “our”) is a digital marketing and business growth agency based in Khobar, Kingdom of Saudi Arabia. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website (cropmedia.net), contact us, fill out our discovery form, or engage us as a client.
We are committed to handling personal data in line with the Saudi Personal Data Protection Law (PDPL) issued by the Saudi Data & AI Authority (SDAIA), and applicable regulations in the Kingdom of Saudi Arabia.
2. Information We Collect
We may collect the following categories of personal data:
a) Information you provide directly
- Contact details: name, phone number, email address, company name, job title
- Business information submitted through our discovery form (company background, contact and location details, Google Business listing, services/offers, market and competitor information, target customers and goals, budget and timeline, preferred language, and decision-maker details)
- Communications sent via WhatsApp, phone, email, or contact forms
- Content, brand assets, or materials you share with us for use in campaigns
b) Information collected automatically
- Website usage data (pages visited, time on site, referral source, general device/browser information) via standard web analytics
- Cookies and similar tracking technologies (see Section 6)
c) Information from advertising and social platforms
- Where we manage your Google Ads, Meta Ads, or social media accounts on your behalf, we may access performance data, audience insights, and account information through those platforms.
We do not knowingly collect sensitive personal data (e.g., health, religious, or financial account data) unless it is voluntarily provided by a Client and directly relevant to the Services (for example, healthcare-sector clients sharing non-patient business information).
3. How We Use Your Information
We use personal data to:
- Respond to inquiries and book consultations
- Evaluate discovery form submissions and prepare proposals
- Deliver contracted Services (campaign management, content creation, reporting, etc.)
- Communicate with you about ongoing work, invoices, and account matters
- Improve our website and marketing effectiveness
- Comply with legal, tax, and regulatory obligations in Saudi Arabia
- With your consent, send updates, offers, or marketing communications about Crop Media
We process personal data on the basis of: performance of a contract (or steps toward entering one, such as preparing a proposal), your consent (e.g., marketing communications, cookies), our legitimate business interests (e.g., improving our services), and compliance with legal obligations.
4. How We Share Your Information
We do not sell personal data. We may share information with:
- Service providers and platforms we use to deliver Services, such as Google Ads, Meta (Facebook/Instagram) Business tools, website hosting providers, analytics tools, and design/project management software
- Sub-contractors or freelance collaborators engaged by Crop Media to deliver specific deliverables (e.g., videographers, photographers), under confidentiality obligations
- Legal and regulatory authorities, where required by Saudi law or a valid legal request
- Professional advisors (e.g., accountants, lawyers) where necessary for business operations
Where third-party platforms (such as Meta or Google) process data outside Saudi Arabia, such transfers are made in accordance with applicable PDPL requirements for cross-border data transfer.
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes described in this policy
- Maintain business and financial records as required under Saudi law (e.g., tax and accounting record-keeping requirements)
- Resolve disputes and enforce our agreements
Discovery form data and proposal materials for prospective clients who do not proceed with an engagement are retained for a limited period and then deleted or anonymized, unless you request earlier deletion.
6. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Enable core website functionality
- Understand how visitors use our site (analytics)
- Support advertising and retargeting (e.g., Meta Pixel, Google Ads tracking) where applicable
You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure, including restricted access to Client data, secure storage of business materials, and confidentiality obligations for our team and collaborators. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the Saudi PDPL, you have the right to:
- Be informed about how your personal data is collected and used
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal or contractual retention requirements
- Withdraw consent for processing based on consent (e.g., marketing communications) at any time
- Object to certain uses of your data
To exercise any of these rights, contact us using the details in Section 11. We will respond within the timeframe required under applicable Saudi regulations.
9. Children’s Privacy
Our website and Services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last updated” date above reflects the most recent revision. We encourage you to review this page periodically.
11. Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, contact us:
Crop Media Khobar, Saudi Arabia Phone/WhatsApp: +966 50 110 9812 Website: cropmedia.net